For all technical support needs involving credit card transactions, simply call Payment Logistics at 888.972.9564. During business hours (6am – 6pm PST, Monday – Friday), you’ll be routed to their POS Support team for assistance. Support calls after normal business hours will route to their emergency support pager where you will need to provide below information:
- Your Business Name
- Your name
- A good phone number where you can be reached
- The issue that needs resolving
Please note, if you are not processing with Payment Logistics, non-technical support questions should be directed to your merchant services provider.
You should only use the contact information below:
- The support number (and only number you should ever need for support) is 888.972.9564. This number is 24/7.
- The best email for basic questions is email@example.com (for both new and existing merchants). Emails are responded to during business hours generally (7am – 5:30pm PST, Monday – Friday).
As always, our support line for all services is Worry-Free Support which is available 24 hours a day | 7 days a week for your support needs. As a reminder, if you have a problem, your options are as follows:
- Call Worry-Free 24 | 7 Support Line | 800.400.2383. Please leave a message if the line is busy and we will get back to you as soon as possible.
- Email Worry-Free Support | firstname.lastname@example.org
- Call or email your Relationship Manager | Wendy Bozzelli | 205.368.1333 | email@example.com.