Freeing Support Bottlenecks

As you know, our Worry-Free support line is available for all of your support needs. Our goal is to provide the best support in the industry, and while it may not always be “worry-free”, we do our best to reduce or eliminate much of your problems as quickly as possible. AEGIS Foundry’s Worry-Free suite of support services allows businesses to run without fear of data loss, data breach or a multitude of maintenance hassles generally associated with technology. Our Worry-Free Support staff works around the clock to make sure that all of our customers’ needs are being taken care of. Whether you are a Nimble, CORE Tech or SideKick customer, our job is to make sure your technical needs do not interfere with your business operations.

We have noticed that our call volume increases significantly on Thursdays and Fridays. Monday is also an extremely busy day from issues that occurred over the weekend. This means that your wait time for being on hold, for a call-back or for even an email is increased. We would encourage you to call as soon as you realize you are having a problem, not wait until the beginning of the week, in order to allow us to address your issue. This will help alleviate long wait times and frustration on your end in trying to get a support technician on the line. Our Support Technicians are well trained and always eager to help with any issues that may arise, but sometimes, they get very, very busy.

As always, our support line for all services is Worry-Free Support which is available 24 hours a day | 7 days a week for your support needs. As a reminder, if you have a problem, your options are as follows:

  • Call Worry-Free 24 | 7 Support Line | 800.400.2383. Please leave a message if the line is busy and we will get back to you as soon as possible.
  • Email Worry-Free Support |
  • Call or email your Relationship Manager | Wendy Bozzelli | 205.368.1333 |

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